Acorn Adventure Recruitment

At Acorn Adventure we believe in REAL ADVENTURE.

We are a leading provider for residential adventure holidays for children and family holidays across our seven centres in the UK and Europe.

Each year we recruit over 250 staff and send them out to our enviable locations. We believe in getting back to basics and using the real, natural environment to instruct and deliver activity sessions to our guests. Our staff get to make the most of these locations, whether that may be: leading a group down the Ardèche river in Southern France, hiking through the Italian Alps or sailing on a Spanish sea.

We are a family business and as such our centres run like a family, with everybody living and working together on the centre. All of our food is made on site, our administrators run the finances and our assistants help with the running of our centres. At Acorn Adventure we do not just recruit activity staff; we have a range of positions for those looking for work in an outdoor environment from our catering teams and bar staff to drivers, administrators and general assistants.

Head Office Vacancies

We are currently recruiting at our Head Office in Stourbridge, West Midlands. To apply, please forward your CV and cover letter to  This email address is being protected from spambots. You need JavaScript enabled to view it. .

Full-time Customer Service Advisor, HEAD OFFICE

Basic salary circa 17k + incentive & travel opportunities.

We currently have a fantastic opportunity for a Customer Service Advisor to join our Head Office team on full-time, permanent basis.

As a Customer Service Advisor with Acorn, you will be liaising with teachers, uniform groups (such as guides and scouts) and families. Your role will be to facilitate their bookings and effectively manage all associated administration. You will provide a high level of customer service in order to meet customers' needs and secure future re-bookings. You will be expected to meet targets and deadlines to ensure Acorn maintains its high level of service and customer retention levels. An incentive scheme is in place. 

Key responsibilities include:

  • Achieving regular targets and working towards the achievement of agreed objectives
  • Effectively managing communication with customers by email, telephone and post to assist them throughout the booking process;
  • Ensuring that all administrative and financial information for each booking is maintained and communicated accurately to customers using computer based systems;
  • Efficiently managing workload;
  • Proactively providing accurate and timely information about groups and their bookings to centres and other departments as required;
  • Responding to customer feedback in a timely manner and identifying and communicating opportunities to make improvements to customer service;
  • Building an understanding of who your customers are and what pressures they are under;
  • Occasional visits to schools for meetings or to deliver presentations
  • 24 hour `on call` support (on a rota basis) during the season (April-August)

The successful candidate for this role will enjoy talking to customers and building relationships. You will have strong personal organisational skills with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment whilst working to strict deadlines.

We are looking for someone passionate about the great outdoors, with customer service and administration experience.

Driving licence essential

Monday-Friday 40 hours per week.

To start ASAP.

Application deadline 12th December 2017.