Uniform Groups

At Acorn Adventure we believe in REAL ADVENTURE.

We are a leading provider for residential adventure holidays for children and family holidays across our seven centres in the UK and Europe.

Each year we recruit over 250 staff and send them out to our enviable locations. We believe in getting back to basics and using the real, natural environment to instruct and deliver activity sessions to our guests. Our staff get to make the most of these locations, whether that may be: leading a group down the Ardèche river in Southern France, hiking through the Italian Alps or sailing on a Spanish sea.

We are a family business and as such our centres run like a family, with everybody living and working together on the centre. All of our food is made on site, our administrators run the finances and our assistants help with the running of our centres. At Acorn Adventure we do not just recruit activity staff; we have a range of positions for those looking for work in an outdoor environment from our catering teams and bar staff to drivers, administrators and general assistants.


Head Office Vacancies

We are currently recruiting at our Head Office in Stourbridge, West Midlands. To apply, please forward your CV and cover letter to  This email address is being protected from spambots. You need JavaScript enabled to view it. .

Full-time Customer Service Advisor, HEAD OFFICE

Basic salary circa 17k + incentive & travel opportunities.

We currently have a fantastic opportunity for a Customer Service Advisor to join our Head Office team on full-time, permanent basis.

As a Customer Service Advisor with Acorn, you will be liaising with teachers, uniform groups (such as guides and scouts) and families. Your role will be to facilitate their bookings and effectively manage all associated administration. You will provide a high level of customer service in order to meet customers' needs and secure future re-bookings. You will be expected to meet targets and deadlines to ensure Acorn maintains its high level of service and customer retention levels. An incentive scheme is in place. 

Key responsibilities include:

  • Achieving regular targets and working towards the achievement of agreed objectives
  • Effectively managing communication with customers by email, telephone and post to assist them throughout the booking process;
  • Ensuring that all administrative and financial information for each booking is maintained and communicated accurately to customers using computer based systems;
  • Efficiently managing workload;
  • Proactively providing accurate and timely information about groups and their bookings to centres and other departments as required;
  • Responding to customer feedback in a timely manner and identifying and communicating opportunities to make improvements to customer service;
  • Building an understanding of who your customers are and what pressures they are under;
  • Occasional visits to schools for meetings or to deliver presentations
  • 24 hour `on call` support (on a rota basis) during the season (April-August)

The successful candidate for this role will enjoy talking to customers and building relationships. You will have strong personal organisational skills with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment whilst working to strict deadlines.

We are looking for someone passionate about the great outdoors, with customer service and administration experience.

Driving licence essential

Monday-Friday 40 hours per week.

To start ASAP.

Application deadline 12th December 2017. 

 


Why work for Acorn Adventure?

When you hold an acorn in your hand, it is sometimes hard to imagine how that small seed can grow into a flourishing oak tree. Since its inception, Acorn Adventure has had children’s educational, social and personal developments at its roots, and has gone from strength to strength.

Here’s how our story began… In 1982, Andrew Gardiner, a secondary school teacher, arranged for a group of his pupils to go on an adventure holiday to Tal-y-Bont, in North Wales. During this trip, Andrew noticed that the simple experience of camping together with real adventure activities was invaluably beneficial to his pupils’ self-esteem, confidence and responsibility. With this simple concept at its heart, Andrew began to look further afield for locations that would appeal to teachers wanting to inspire their pupils too. Acorn Adventure is now operating eight camps across the UK, France, Italy and Spain; and Andrew is still very much involved in the business as our Chairman.

At the heart of Acorn’s business is our staff. You will be directly motivating and encouraging our schools, groups and families with outdoor activities and entertainment. At Acorn, we value our staff because we know that without you, our business wouldn’t be as successful as it is today.

As such, we believe that we should give something back. We believe that our staff have the potential to further their career in the outdoor industry and we provide our staff with the opportunity to develop themselves by offering a range of NGB courses throughout our season. At Acorn it doesn’t matter if you come to us without qualifications, we will help you get to where you want to be. All that matters is that you are passionate about what you do, whether that’s entertaining children; preparing fresh, healthy food or instructing sessions in a natural setting.

Our “village” concept is unique. The Acorn village typically consists of around 16 tents facing in to a village ‘square’ and a marquee for meeting and eating. The Acorn village is specifically designed to provide the perfect setting to develop a strong sense of community and encourage team spirit. We strongly believe that the camping element within an adventure trip significantly enhances the outdoor experience, helps young people take more responsibility for themselves, and is also, of course, great fun.

 


Jobs At Acorn

AcI

Activity Instructor

Activity Instructor

Location: UK, France, Italy and Spain 
Job Type: Seasonal

Our teams of Activity Instructors deliver taster activity sessions and evening entertainment programmes to our guests. We are looking for dynamic people who work well in a team and are also happy to get involved in other aspects of centre life, from cleaning and serving at meal times to site work. Both qualified and non-qualified positions available.

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CenMan

Activity Manager

Activity Manager

Location: UK, France, Italy and Spain
Job Type: Seasonal

The Activity Manager role is ideal for an experienced senior activity instructor with a proven supervisory background looking to progress in the outdoor industry. Your leadership and organisational qualities will be tested to the full as you will be responsible for the instructional staff team, their training and monitoring and the safe, effective delivery of the activity programmes at the centre.

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SIn

Senior Instructor

Senior Instructor

Location: UK, France, Italy and Spain 
Job Type: Seasonal

These roles are ideal for experienced activity instructors with a proven supervisory background. Senior Activity Instructors who will be responsible for the delivery of activity sessions to our guests at our centres in the UK, France, Italy & Spain.

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SenI

Senior Dinghy Instructor

Senior Dinghy Instructor

Location: Spain
Job Type: Seasonal

This is a fantastic opportunity for somebody with their Senior Dinghy Instructor qualification who is looking for a Senior Instructor or Activity Manager position.

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Canoe

River Leader

River Leader

Location: Ardeche Region, Southern France
Job Type: Seasonal

Our River Leaders will be working on the Ardeche River leading bivouac sessions to our guests under the guidance of the Head of Paddlesports. This role requires UKCC1 and 4* Canoe qualifications.

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CenMan

Centre Manager

Centre Manager

Location: Cala Llevado, Spain.
Job Type: Seasonal

As the Centre Manager you will ensure that the centre runs in accordance with all of Acorn Adventure’s policies and procedures. You will be required to continuously monitor all aspects of the centre, to include activities, catering & customer services.

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CenMan

Head Village Manager

Head Village Manager

Location: Position now filled - please get in touch to discuss other suitable roles
Job Type: Seasonal

The Head Village Manager manages the other Village Managers on centre and is responsible for ensuring that all guests have a smooth and successful trip or holiday with us. 

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ViMs

Village Manager

Village Manager

Location: France and Spain
Job Type: Seasonal

The Village Manager manages the Village team and delivers exceptional customer service to all the guests. This role is Acorn’s version of a holiday rep and is a hands on role involving a bit of everything of everyday camp life and even getting involved in some of the activities!

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Adm

Administrator

Administrator

Location: France and Spain
Job Type: Seasonal

The Administrator is an integral member of each senior team and manages the Centre office. The position involves monitoring the Acorn shop (or equivalent retail outlet), ensuring all paperwork is updated, producing reports and monitoring budgets. NB: Relevant Language Skills are required for our overseas centres.

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GA

General Assistant

General Assistant

Location: Brecon, Wales
Job Type: Seasonal

General Assistants are absolutely essential for ensuring the daily operation of an Acorn Adventure centre. This is a varied role to include catering, cleaning and basic site duties.

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DGP

Driver/Grounds Person

Driver/Grounds Person

Location: Savane, South France
Job Type: Seasonal

One of the main responsibilities of this job is to drive Acorn vehicles as and when required, for example, transporting passengers (guests and staff) to activity locations by minibus or transporting kit and equipment in vehicles and trailers. Another key duty is general site maintenance, including strimming.

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Catering

Catering Manager

Catering Manager

Location: France 
Job Type: Seasonal

This is a fantastic opportunity to work at an activity based adventure camp and build on your experience, taking charge of your own kitchen and team of catering staff! You will oversee the provision of three well-balanced wholesome meals a day for between 150 and 300 guests and staff depending on which centre you are based at.

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Catering

Cook

Cook

Location: Wales, France and Italy
Job Type: Seasonal

An Acorn Cook prepares, cooks and monitors three well-balanced wholesome meals a day. Our Cooks cater for between 150 and 300 guests (depending on the centre) and staff.

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Catering

Kitchen Assistant

Kitchen Assistant

Location: Wales, France and Italy
Job Type: Seasonal

The Kitchen Assistant is a crucial role in an Acorn Kitchen. Our KA’s will assist in the Centre’s catering operation and delivery of meals and will ensure that all cooking utensils, surfaces and areas are washed and cleaned and fruit, vegetables and meat are prepared.

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CenMan

Food and Retail Manager

Food and Retail Manager

Location: Position now filled - please get in touch to discuss other suitable roles.
Job Type: Seasonal

We are looking to recruit a highly motivated and target driven Food & Retail manager for our Savane centre in the beautiful region of Southern France. As the Food & Retail Manager you would be responsible for the co-ordinating the operation of the onsite retail and bar outlets. 

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FR

Food and Retail/General Assistant

Food and Retail/General Assistant

Location: Savane, South France
Job Type: Seasonal

The Food and Retail/General Assistant delivers excellent customer service in the bar unit in our Savane centre. For these positions we look for confident and bubbly applicants to create a real ‘buzz’ at the bar! Aside from working on the bar you will also help out with the day to day upkeep of the Savane centre including cleaning the showers & toilets and the general housekeeping of the centre.

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To apply for a position with Acorn Adventure:

1. Complete our simple online application form by clicking on APPLY NOW, attach your CV, hit send and we will be in touch over the coming weeks should we wish to organise an interview with you.

APPLY NOW

Alternatively,
2. Email us at  This email address is being protected from spambots. You need JavaScript enabled to view it.  and attach your CV. Include your contact address and telephone number and we will then be in touch soon after.

Overseas applicants

Applications from overseas residents
We positively promote applications from overseas. However, you must obtain a UK bank account, work visa or permit and a national insurance number to work in the UK. We will be unable to take your application further before they have been obtained. We are unable to apply for a work visa/permit on behalf of an applicant.

For more information on Visa applications please visit: www.ukba.homeoffice.gov.uk

If you are a non-UK resident then you need to supply an Overseas Police Check Certificate or Certificate of Good Conduct from the police station local to where you have been living. All applicants must be able to provide us with a National Insurance number and a UK bank account.


Q – How old do I have to be to work for Acorn?
All applicants need to be at least 18 years old and for all senior positions, applicants must be 21 years old. Our staff age range is 18 – 65 years old.

Q – When should I apply?
We begin recruiting for senior positions in October and for all non-senior positions in January with our main operating season running from April - end of August. We advise that, for the best chance of securing a position, you apply between November and January, however, we continue recruiting throughout our season and will accept applications up until July.

Q - What's the recruitment process?

RecruitmentProcess

Q – Do I need any qualifications?
At Acorn it doesn’t always matter if you don’t have any qualifications. What matters is that you are passionate about providing young people with an enriching, fun and safe experience in the outdoors. We offer our staff the opportunity to gain qualifications at our pre-season training in mid-March and end of season training in October. For some of our positions we require managers and instructors to hold outdoor activity NGB qualifications, some of the main qualifications we look for are: BC UKCC1/UKCC2, SPA, GNAS/Archery GB, BFA/Go Fencing and RYA SI/DI.

Q – Do I need a DBS check?
Everyone that works for Acorn is required to have a DBS Check. This check costs £44, we will send out a DBS application form in each member of staff's contract pack and will process this for you. You will then be required to send a copy of your DBS via email or post to Head Office when it arrives at your registered address. If your DBS arrives whilst you are on centre your family/friends will need to forward it on to us for you. If you have recently had an Enhanced DBS completed then we may be able to use that for the season; please get in touch with the Recruitment Team for more information on this.

Q – How will I get to my centre?
If you have been contracted to a UK centre then you are required to make your own way there. If you need to use public transport to get to your centre, then we can arrange for you to be picked up from the local train/bus/coach station. If you have been contracted to a centre abroad then you are required to make your way to a UK port (air or ferry) and we will arrange your transport to the centre from there.

Q – How much will I get paid?
Our UK staff are paid in accordance with the National Living Wage guidelines. Food and accommodation is provided and charges apply in accordance with your position. All UK staff are paid four-weekly into their bank account. All Overseas staff are offered an overseas package. This includes a non-UK taxable living allowance paid on centre in euros every week and full board accommodation. An additional bank wage is also paid for certain positions and qualifications (this may be liable to Tax and National Insurance deductions) and uniform is provided. For more information about wages and packages please contact the Recruitment Team.

Q – What type of accommodation will I stay in? Can I choose who I live with?
Camping is at the heart of Acorn Adventure’s mission statement. At Acorn we do not like to create a divide between staff and guests and as such our staff camp on centre - all our positions are live-in for the season. Camping accommodation includes: a raised bed and mattress, hard flooring and electricity. The accommodation arrangements are 2 members of staff per tent, however, senior members of staff will have their own tent. At our Spanish centre staff accommodation is cabin dormitories. At Acorn you may be able to choose who you want to live with for the summer.

Q - Where are the centres?

 CentreLocations

Contact us

Please do not hesitate to contact us if you have any questions.

There are three ways you can contact us:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 01384 398 866
Post: Recruitment Department
Acorn Adventure, 22 Worcester Street, Stourbridge, DY8 1AN

Our office is open Monday-Friday, 08:30-17:30 but if you leave us a message or email outside of these hours we will get back to you.

You can also get in touch via our Facebook page Acorn Adventure Recruitment or on Twitter @Acorn_Recruit.


Working for Acorn Adventure

You've now hopefully got all the information on working for Acorn, but what's it actually like? This page will hopefully give you an insight into day to day life and what to expect when working for us.

ESpooner

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